Saturday, 4 July 2015

Recruitment at Airtel Nigeria - 8 Positions

In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.Recruitment at Airtel Nigeria - 8 Positions

We are recruiting to fill the positions of:
See also;
Redeemer's University Academic and Non-Academic Staff Recruitment - 14 Positions
Apply for Diamond Bank Building Entrepreneurs Today (BET5) - Win 3 Million Naira
Cummins AFM Internship Programme 2015

Recruitment at Shell Nigeria - 2 Positions

Shell Nigeria is the common name for Royal Dutch Shell's Nigerian operations carried out through four subsidiaries - primarily Shell Petroleum Development Company of Nigeria Limited (SPDC). Royal Dutch Shell's joint ventures account for more than 21% of Nigeria's total petroleum production from more than eighty fields.

We are recruiting to fill the positions below;Recruitment at Shell Nigeria - 2 Positions
See also;
Kwara State Internal Revenue Service (KS-IRS) Recruitment - 19 Positions
Total Nigeria Plc Young Graduate Program AMO 2015


Redeemer's University Academic and Non-Academic Staff Recruitment - 14 Positions

Redeemer's University is an award-winning teaching and research institution with well-equipped and functional facilities across disciplines, particularly, in Humanities, Social and Management Sciences and Natural Sciences. The hosting of the World Bank sponsored African Centre of Excellence for Genomics of Infectious Diseases (ACEGID) attests to the overall standard of the university. Recently, the University relocated to Its permanent site at Ede, Osun State.Redeemer's University Academic and Non-Academic Staff Recruitment - 14 Positions

Applications are invited from suitably and qualified candidates to fill the following positions below:
Application Deadline Date
17th July, 2015.

Graduate Civil Engineer at Global Profilers

Global Profilers - Our client, a Construction Company, is currently seeking to employ qualified candidates to fill the position below:Graduate Civil Engineer at Global Profilers

Job Title: Civil Engineer


Ref No: 501
Location: Lagos
Category: Engineering, Technical
Sector: Construction

Job Purpose
  • The individual will perform technical, organizational and supervisory role and work as part of the site management team.
  • The individual will share responsibility for site security, health and safety as well as organization and supervision of material and human resources.
Responsibilities
  • Work on projects which vary from small scale to large scale.
  • Act as the main technical adviser for subcontractors on a construction site
  • Set out (Mark the position of structures) and level the site
  • Survey the site, analyze, map and conduct materials-testing with computer modelling software
  • Draw up blueprints, using computer aided design (cad) packages
  • Judge whether projects are workable by assessing materials, costs and time requirements
  • Assess the environmental impact and risks connected to projects
  • Manage, direct and monitor progress during each phase of a project
  • Making sure sites meet legal guidelines, and health and safety requirements
  • Check drawings and quantities and ensure that the calculations are accurate for the work
  • Oversee the selection and purchase of materials for use in the construction and their value
  • Plan the work and efficiently organize site facilities in order to meet an agreed programme of deadlines
  • Liase with any consultants and/or sub-contractors engaged in the project
  • Attend regular meetings with Clients, Architects and Consultants, and keeping them informed of progress.
  • Supervise and monitor the site labour force and also monitor the work of any subcontractors
  • Oversee quality control and safety matters on the site and ensuring that regulations are kept
  • Resolve any unexpected technical difficulties and other problems that may occur.
  • Schedule and adjust each stage of the project to meet time and budget targets
  • Deal with complaints from local people experiencing disruption due to building works.
Qualification and Experience
  • Bachelor of Engineering degree (B.Eng) or four-year Master’s degree (M.Eng) in Civil Engineering
  • Experience in building roads
  • Strong Mathematics, Science and IT skills.
Key Skills/ Competencies
  • Ability to explain design ideas and plans clearly
  • Ability to analyze large amounts of data and assess solutions
  • Confident decision-making ability
  • Excellent communication skills
  • Project Management skills
  • Ability to work within budgets and to deadlines
  • Good team working skills
  • Problem-solving skills.
  • Understanding of health and safety issues.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline Date
Not Specified.

Division Coordinator at KPMG Nigeria

KPMG Professional Services and KPMG Advisory Services are the KPMG member firm in Nigeria. The partners and people have been operating in Nigeria since 1978, providing multidisciplinary professional services to both local and international organisations within the Nigerian business community. Our vision is to build and sustain our reputation as the best firm to work with by ensuring our people, clients and communities achieve their full potential. At KPMG, we are committed to working with our clients to cut through complexities of the business world - finding solutions and adding value.Division Coordinator at KPMG Nigeria

The firm has a full complement of 29 partners and over 800 trained and dedicated professional staff; with deep industry skills and competencies in audit, tax and advisory services.

We are recruiting to fill the position of:

Job Title: Division Coordinator

Job ID: 104338BR
Location: Lagos

Roles and Responsibilities
  • Assists in preparing divisional plans, budgets, financial and management reports;
  • Liaise with Divisional Heads, Partners and Managers in the division to prepare job schedules for staff in line with staff development needs;
  • Serves as the focal point for coordination of all staff trainings in the division;
  • Serves as the credit control officer for the division, ensuring prompt billing and collection of receivables from clients;
  • Serves as custodian of key documents and reports;
  • Performs other responsibilities as may be assigned from time to time.
Qualifications and Skills
  • Minimum of First Degree or HND with at least 5 years working experience in similar role
  • Strong planning and execution skills
  • Advanced verbal and written communication skills
  • Business writing skills
  • Strong interpersonal skills
  • Team building and customer service orientation
  • Technology appreciation, including a working understanding of MS office suite, especially Microsoft Excel, Power Point and Word.
Experience and Background:
  • Basic understanding of financial, budgeting and cost control procedures
  • Ability to gather data, compile information and prepare reports
  • Good experience in organizing resources and establishing priorities/targets
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline Date
Not Specified.

Banking Services Supervisor at FINCA Microfinance Bank

FINCA is a leading international Microfinance Institution offering financial services and products to small scale businesses that have been turned down by traditional banks, so that these businesses can start, grow, and diversify with resulting increases in family income, nutrition, employment and well-being.Banking Services Supervisor at FINCA Microfinance Bank

We are recruiting to fill the below position:

Job Title: Banking Services Supervisor
Location: Imo


About the Job
  • FINCA is recruiting for an experienced, motivated and hands-on Banking Services Supervisor (BSS) to join FINCA’s start-up microfinance bank in Nigeria. This is a middle manager position with a direct reporting line to the Head of Banking Services or as may be assigned, and is responsible for all banking services operations functions in the branch and various delivery channel network.
  • The banking service supervisor is responsible in ensuring all banking services operational processes are regulatory compliant, up to date and optimized in terms of human effort and cost.
Essential Duties and Responsibilities

Banking Services:
  • Create and manage a Banking Services Department and build its internal capacity aligned with the operations strategy, with emphasis on branch staff support, client service experience, operational compliance and service/cost efficiency.
  • Write, review and improve Banking Services department policies, Branch Operations policies and procedures, manuals, process maps; providing clear instructions for staff and enhancing customer experience and service efficiency.
  • Oversee and ensure efficient functioning of Branch Operations and supervise the Banking Operations Supervisors.
  • Monitor internal capacity and provide resource or increased competence as required in order to manage the various Banking Services department units efficiently and effectively
  • Maintain an ongoing review of products and services delivery processes, exploiting opportunities for centralization, re-engineering, cost and effort optimization, increased integrity, reduced risk and continued adherence to regulatory compliance. Constantly strive to broaden and improve delivery channels and service options provided to FINCA clients.
  • Pursue a strategy of branch-less banking delivering ATMs, 3rd party agency partnerships, mobile based products and other delivery channels in support of expanded and enhanced customer access to savings and loan accounts.
  • Support and contribute to the business case approval for new and expanding products, services and channels.
  • Oversee and ensure efficient functioning of an internal and external support service - a single point of contact for branch staff, agents and customers - accepting responsibility for all enquiries, problems reported by email, SMS or telephone.
Cost/Budget Control:
  • Develop and manage the annual budgeting for the banking services and delivery channels elements of the subsidiary.
  • Apply stringent measures to cost analysis and management ensuring that product and service delivery costs are at optimum levels and aligned to business objectives.
  • Produce periodic management reports demonstrating performance against budgetary targets and operational metrics for all services delivered and for challenges/ incidents encountered and managed. Their parts of the institution (vis-à-vis the entire organization), and to individuals, where necessary, to understand their accountability for individual risks.
  • Manage and control payments and settlement function, including ATM transactions, Agency Banking, ensuring precise values are disbursed and received by the bank with due care.
  • Deliver periodic daily, weekly, monthly reports against operational departmental metrics for all products and services.
Management of Loan processing unit:
  • Daily supervision of the Central Processing Staff members
  • Implementation of the centralized loan processing for all Branches
  • Design of the business processes, process mapping and documenting for the loan processing unit
  • Coordination with the Branches as well as with the other Head-Office Department
  • Data/File security
  • Maintaining records
  • Performing other related duties.
Payments and Reconciliations Management:
  • Conduct vigilant reviews with functional department heads e.g. Finance, IT, and implement strict controls over Customer/Internal account transactions.
Customer Service:
  • Delivering a superior customer experience depends highly on a well-functioning and customer centric banking services department. As the owner of FINCA’s delivery channels, supporting all client sales and service delivery activities; the Banking Services Supervisor will work to constantly create more efficiency and accuracy in servicing the customer; improving the delivery of quality products and services, faster and more cost effectively.
  • As the custodian of the customer support center; the Banking Services Supervisor will deploy the best means to ensure the efficiency and effectiveness of this communication channel between FINCA and its customers. He/she will ensure that customer queries, complaints, need for product or corporate information are received and attended to / resolved immediately or dispatched to the concerned department; to the satisfaction of the customer
Qualifications and Experience
  • Bachelor degree (B. A.) or equivalent
  • Minimum of 5 years work experience in financial/banking sector with a minimum of 3 years as a functional team leader in various capacities including branch operations, back office and delivery channels management.
  • Strong knowledge of banking operations, products & processes
  • Strong knowledge of Central loan processing, channel management, customer service, money transfers, and relationship management.
  • Practical knowledge of project management
Critical Competencies
  • Leading with integrity - Reinforces our values through daily behaviour and holds others accountable to ethical behavior
  • Employee engagement - Maintains a fulfilling work environment and engages staff based on their strengths. Mentors others to develop their skills and provides feedback on performance regularly.
  • Responsible for results - Takes responsibility for own actions and manages others to focus on key priorities.
  • Recruitment and staffing - Makes quality hiring decisions; Forecasts staffing needs accurately; Follows Company hiring process
  • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; continually works to improve supervisory skills.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
  • Financial responsibility - Conserves organizational resources and works within budget guidelines.
  • Language Skills
  • Fluency in written and spoken English.
  • Fluency in atleast1 local language preferred.
  • Computer Skills
  • An individual should have knowledge of Internet software; Project Management software; Spreadsheet software and Word Processing and core banking software applications such as Flex-Cube, Breft.
Key Deliverables
  • Identify key roles and resources for Banking Services department, implement structural changes, and develop job descriptions and KPIs for each position.
  • Define metrics and process targets and implement performance measurement initiatives to support Banking Services strategy.
  • Establish a close working relationships with relevant agents, vendors, suppliers and service providers and ensuring that all service level agreements are achieved.
  • Establish, manage and service POS, Agent networks and other delivery channels
  • Ensure timely and satisfactory resolution of all customers’ and staff issues reported through the Customer Support Center
How To Apply
Interested and qualified candidate should:
Click here to apply online
Application Deadline Date
17th July, 2015.

Company Secretary at WFO Advisors Limited

WFO Advisors Limited provides Accounting and Business Advisory services to Ambitious Owner-Managed Businesses, Large Corporations and Not-For-Profit Organizations. With the mission to be a leading provider of quality Tax and Business Advisory and Company Secretarial services through high level expertise and exceptional client service, our professionals commit their skills and common ethic of innovative thinking to deliver value for our clients.Company Secretary at WFO Advisors Limited

Based on recent expansion, WFO is recruiting to fill the position of:

Job Title: Company Secretary
Location: Lagos


Job Summary
  • We are looking for a practicing Legal professional with experience in Company Secretarial Services and Legal Matters. Such candidate must be a focused, efficient, result-oriented individual with strong leadership personality and communication skills.
  • He/She will be expected to directly lead small and medium sized Company secretarial engagements.
Responsibilities
  • Filing of Returns and updating of corporate records of the entities at the appropriate registry;
  • Assisting with Corporate Secretarial duties and ensuring maintenance of statutory books and records;
  • Incorporation and management of corporate affairs of new companies being set up;
  • Providing legal guidance at meetings and oversee compliance in the areas of Commercial Law;
  • Reviewing briefs and draft and perfect Company agreements;
  • Providing Internal Legal guidance and counseling services;
  • Develop Legal commentaries on appraisal of agreements;
  • Identify legal implications of transactions;
  • Conduct Research and Legal inquiries;
  • Advise on effects of and compliance with legislation;
Qualifications and Requirements
  • Minimum of Bachelor of Laws (LLB) from a reputable University.
  • Minimum of 5 years' experience in handling Corporate practice with excellent knowledge of Corporate law and Secretarial practice.
  • Strong leadership personality and communications skills.
How To Apply
Qualified interested candidates should please send their CV's to: recruitment@wfointernational.com
Application Deadline Date
31st July, 2015.

Personal Banker at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Personal Banker at Stanbic IBTC Bank

We are recruiting to fill the position below:

Job Title: Personal Banker
Location: Nationwide


Desired Skills and Experience
  • B.Sc- 2.2 and above.
  • 2 - 5 Years Work Experience in Banking
  • Have a relationship management background and customer service experience /skills
  • Experience in banking & relevant applications
  • Good interpersonal and communication skills
  • Must be detail-oriented with strong organizational & implementation skills ability
  • To promote & market the bank's products ability
  • To meet tough sales targets and maintain client service relationship
  • Ability to acquaint customers with bank activities and resolve customer related issues
  • Ability to multi-task, plan, make decisions.
How To Apply
Interested and qualified candidates should kindly send their CV's clearly indicating "Personal Banker" in the subject of your mail, to: pbbresourcing@stanbicibtc.com

Application Deadline Date
8th July, 2015.

Business Banker at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.Business Banker at Stanbic IBTC Bank

We are recruiting to fill the position below:

Job Title: Business Banker
Location:
Nationwide


Desired Skills and Experience
  • B.Sc- 2.2 and above.
  • 2 - 5 Years work experience in a similar role
  • Hands on experience with SMEs, credit skills, sales expansion skills
  • Good interpersonal and communication skills
  • Must be detail-oriented with strong organizational & implementation skills
  • Ability to meet tough sales targets and maintain client service relationship
  • Ability to achieve individual sales goals through new business sales (SMEs), referrals and retention of account relationship
  • Ability to promote & market the bank products.
How To Apply
Interested and qualified candidates should kindly send their CV's clearly indicating "Business Banker" in the subject of your mail, to: pbbresourcing@stanbicibtc.com
Application Deadline Date
8th July, 2015.

Graduate Specialist Business Executive at May & Baker Plc Nigeria

We are committed to applying our resources and science to improve the quality of life. We provide quality and affordable medicines, food and beverages to those who need them.Graduate Specialist Business Executive at May & Baker Plc Nigeria

We are recruiting to fill the position of:

Job Title: Specialist Business Executive


Location: Kano
Work start: 03-07-2015
Type: Fresh Graduates
Department: Sales & Marketing

Job Description
  • Reporting to the Specialist Business Manager, the incumbent will be involved in the promotion of the company's assigned products to medical and allied professionals in teaching, general and specialist practice through various levels of marketing interviews/medical meetings sufficient to achieve the agreed prescription and sales target.
Requirements
  • Candidates must possess a B.Pharm / B.Sc in Pharmacology with at least one (1) year medical field sales experience with a reputable company.
  • Applicants must be result oriented, self-motivated with good oral and written communication skills and must possess strong persuasion and presentation skills with proficiency with MS Word, PowerPoint and Excel
Remuneration
Attractive and negotiable

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline Date
10th July, 2015

Network and System Admin Officer at La Fayette Microfinance Bank Limited

La Fayette Microfinance Bank recently received the Approval-in-Principle from the Central Bank of Nigeria to carry out microfinance services in Oyo State.Network and System Admin Officer at La Fayette Microfinance Bank Limited

We are recruiting to fill the below position:

Job Title: Network and System Admin Officer

Location:
Ibadan, Oyo
Job Reference: ADV/NSA/NIG/JUL/15

Job Descriptions
  • To manage and maintain the computer equipment, software, applications and telecom and optimize its use.
  • To manage the cabling: connection, change, maintenance, ventilation and fault detection.
  • to install, update and configure the operating system and applications of the user's environment: desk, services and network.
  • To monitor daily operations.
  • to participate in Technology Scouting.
Requirements
  • HND/B.Sc in a Science/Technology related discipline.
  • IP Network - Cisco CCNA required.
  • A minimum of 2 years experience in a similar role.
  • General knowledge of of systems and network architecture
  • Good knowledge of both Windows and Linux operating system.
  • Knowledge of Radio and Telecom will be an asset.
  • Knowledge of database and query writing will be a plus.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline Date
8th July, 2015.

Graduate Legal Counsel at iROKO Partners Limited

iROKOtv.com is the subsidiary company of IROKO Partners, the world's largest online distributor of African entertainment. Launched in 2010, the company has closed on four Series of VC funding totalling $21Mn.Graduate Legal Counsel at iROKO Partners Limited

We are recruiting to fill the position of:

Job Title: Legal Counsel
Location:
Lagos


Job Description
  • IROKOtv.com is looking for an experienced Legal Counsel to assist the General Counsel with all legal contracts, administrative support and any other related matter as assigned.
Key Responsibilities
  • Review and draft a wide range of agreements and documents
  • Provide administrative and other support
  • Organize files/contracts, monitor calendars, document actions and data entry
  • Track all legal contracts and develop a contract calendar
  • Perform legal research on broad range of matters and local laws
  • Perform other responsibilities assigned
Qualifications, Skills and Experience
  • Bachelor's Degree in law
  • At least 1+ years experience practicing law with or clerking for a top law firm in the UK and Nigeria, or in-house with a leading Pay TV, VOD platform provider or Internet or Entertainment Company
  • Comfortable with technology, mobile and commercial contracts
  • Comfortable with film, television matters and production
  • Experience with US law- desirable but not necessary
  • Member of the Nigerian and United Kingdom bar
  • Attention to detail
  • Research skills
  • Curiosity and willingness to tackle matters outside of area of expertise
  • Able to work proactively, independently and under tight frames
  • Excellent communicator
  • Willingness to adapt to changing situations and be solution - oriented
How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline Date
Not Specified.

Head of Digital Content Operations at iROKO Partners Limited

iROKOtv.com is the subsidiary company of IROKO Partners, the world's largest online distributor of African entertainment. Launched in 2010, the company has closed on four Series of VC funding totalling $21Mn.Head of Digital Content Operations at iROKOtv.com

We are recruiting to fill the position of:

Job Title: Head of Digital Content Operation

Location: Lagos
Schedule: Full Time

Job Description
  • iROKO is looking for an experienced digital content manager to oversee all technical aspects of digital content delivery for the distribution team.
  • This means preparation of movie files and associated image and video files , and meta-data to the required standards.
  • The content life-cycle at iROKO involves multiple stages of workflows and multiple content transformations, and content transmissions. These transformations include formats, characteristics, meta-data, layout and more.
  • At each transformation, content interacts with diverse systems and technologies.
  • These iterations must be accurately recorded and continuously improved to serve the content production and distribution teams.
Responsibilities & Duties
  • Manage the flow of licensed movies from producers to irokotv.com to licensees of iroko distribution
  • To quality check all movies received both manually and automatically to make sure that they meet the requisite standards
  • Where possible, to correct all errors found during the QC process and flag files that cannot be corrected
  • Ensure that all meta-data and associated materials are either submitted by producers or created by the graphics and video editing team.
  • Manage the creation of short clips for the website and online distribution
  • Manage overall workload of the team and communicate timelines to expectant parties
  • Manage and ensure the proper storage of movie assets in their different iterations either locally or in the cloud or both
  • Manage avails lists for the sales and acquisitions team
  • Manage outsourced work to vendors
  • Support and train team members to improve overall competence and effectiveness of the team
  • Any other function as and when required.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline Date
Not Specified.

Business Analyst at Konga Nigeria

Konga.com is Nigeria's largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.Business Analyst at Konga Nigeria

We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.

We are recruiting to fill the position below:

Job Title: Business Analyst

Job Ref: 150703-2
Location:
Lagos
Business Unit: Konga
Reporting Line: VP Business Development

Job Description
  • The Business Analyst evaluates and solves business challenges by reviewing and analyzing
  • Information that enables management make sound recommendations.
  • The ideal candidate understands business change needs, assesses the impact of those changes, capturing, analyzing and documenting requirements and supporting the communication and delivery of those requirement.
  • He analyzes and documents Konga's systems, assessing her business model or her integration with technology.
Duties & Responsibilities
  • Prepare reports that summarize findings and recommendations and also present analysis to executive management in high-level meetings.
  • Analyzing the business to identify problems and/ or opportunities and to define solution characteristics.
  • Provides the process, questions, and techniques to efficiently extract the information needed from the Business Users for successful application development projects.
  • Be an integral part of strategic planning, business innovation, or re-engineering effort to help select the right projects and/or facilitate the analysis of what needs to be done to bring the business (or part of it ) to a desired future state.
  • Other duties as required by the VP Business Development.
Qualifications & Experience
  • M.Ss/B.Sc in Computer Science/Economics/Business Administration
  • 4-5 years related work experience in same role, strongly desired.
  • Data Modelling and Mining on large Data Sets.
  • Excellent SQL Script Writing Skills, Strongly desired
  • Excellent with business analysis, strongly desired
  • Excellent in analyzing and interpreting data.
  • Excellent in the use of advanced formulas and functions on Microsoft Excel.
  • Good interpersonal and communication skills
  • Flexible and able to work under pressure
How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline Date
7th July, 2015.

Senior Human Resource Business Partner at Konga Nigeria

Konga.com is Nigeria's largest online marketplace. We launched in July 2012 and our mission is to become the engine of ecommerce and trade in Africa.Senior Human Resource Business Partner at Konga Nigeria

We serve an ever expanding customer base, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, Healthcare, Baby Products, personal care and much more.

We are recruiting to fill the position below:

Job Title: Senior Human Resource Business Partner

Job Ref: 150703-1
Location: Lagos, Nigeria
Job Type: Full-Time
Reporting Line: VP, Human Resources.

Job Description
  • The Senior HR business partner (HRBP) position is responsible for aligning business objectives with employees and management in designated business units.
  • The HRBP serves as a consultant to management on human resources-related issues.
  • The successful HRBP will act as an employee champion and change agent.
  • The HRBP assesses and anticipates HR-related needs. Communicating needs proactively with our HR department and business management, the HRBP seeks to develop integrated solutions.
  • The HRBP formulates partnerships across the HR function to deliver value-added service to management and employees that reflect the business objectives of the organization.
  • The HRBP may include international human resource responsibilities.
  • The HRBP maintains an effective level of business literacy about the business unit’s financial position, its midrange plans, its culture and its competition.
Duties & Responsibilities
  • Conducts weekly meetings with respective business units.
  • Consults with line management, providing HR guidance when appropriate.
  • Analyzes trends and metrics in partnership with the HR group to develop solutions, programs and policies.
  • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
  • Provides day-to-day performance management guidance to line management (coaching, counseling, career development, disciplinary actions).
  • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention
  • Provides HR policy guidance and interpretation
  • Develops contract terms for new hires, promotions and transfers
  • Assists international employees with expatriate assignments and related HR matters
  • Provides guidance and input on business unit restructures, workforce planning and succession planning
  • Identifies training needs for business units and individual executive coaching needs
  • Participates in evaluation and monitoring of success of training programs. Follows-up to ensure training objectives are met
  • Organisational and people capability building
  • Longer term resource and talent management planning
  • Using business insights to drive change in people management practices
  • Advising on the people implications of organisation change, making recommendations
  • Intelligence gathering of good people management practices internally and externally, so they can raise issues of which executives may be unaware
  • Carry out other responsibilities as may be assigned by the Head, Human Resources
Qualifications & Experience
  • Bachelor's Degree in any reputable University.
  • Minimum of 7 years’ experience in HR and resolving complex employee relations issues.
  • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws
  • A profession certification will be an added advantage.
Skills & Competencies
  • Good Knowledge of MS Office Suite
  • Presentation Skills
  • Excellent communication skills.
  • Ability to multi-task
  • Ability to work under pressure
  • Human Resources Capacity.
  • Problem Solving/Analysis.
  • Project Management.
  • Communication Proficiency.
  • Change Agent.
  • Performance Management.
  • Business Acumen.
  • Personal Effectiveness/Credibility.
  • Flexibility.
  • Initiative.
  • Supervisory Responsibility.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline Date
10th July, 2015.

Radio Access Performance Engineer at MTN Nigeria

MTN Nigeria is recruiting to fill the position below:Radio Access Performance Engineers at MTN Nigeria

Job Title: Radio Access Performance Engineer
Location: Lagos


Job Description

  • Monitor and evaluate the performance of the multi-vendor radio access network to assure customers’ satisfaction
  • Monitor and ensure degradations on the radio access network are escalated to the respective Managed Services Vendors and Partners
  • Ensure resolution of escalated issues within SLA
  • Evaluate the impact of changes/parameter optimization on the radio access network
  • Generate radio access network statistical analysis
  • Provide insights and reports on the radio access network performance
  • Analyze radio KPIs and measurements that reflect customer experience
Minimum Qualification
  • B.Sc, BEng, BTech, HND or BArch.
Experience
  • 4 years' experience which includes:
  • At least 2 years technical experience in telecommunication environment.
Job Condition:
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Team based
  • Field and office bound
  • Experience & Training.
How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline Date
10th July, 2015.

Senior Manager, Systems Audit at MTN Nigeria

MTN Nigeria is recruiting to fill the position below:Senior Manager, Systems Audit at MTN Nigeria

Job Title: Senior Manager, Systems Audit
Location: Lagos

Job Description
  • Extract value from what we already have through divisional focused commercial activities such as: divisional business optimisation projects, contracts review and negotiation, capital/budget efficiency activities within division, etc.
  • Ensure audit reports are timely, accurate, objective and constructive
  • Innovation - identifying and taking advantage of new business opportunities, e.g., through stimulating new business opportunities, divisional products launched, division product/process innovation, structural changes within division, etc.
  • Maintain leadership in the ICT/Digital industry by influencing state/local legislations & policies, participating in local level industry think-tanks, building & extending national B-2-B and similar relationships, etc.
  • Enhance/expand MTN’s role in the larger national and ecosystem through participation as a thought leader, executing local CSR projects, involvement in local industry non-ICT policy & think-tank activities etc.
  • Divisional people leadership activities: coaching, staff development and motivation through intra staff coaching, employee networks mentorship/support, own division employee engagement projects, faculty roles, inter/intra talent mentorship, etc.
  • Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at BPR) etc.
  • Lead and direct on-going systems audits and advisory engagement in accordance with annual combined assurance plan and as the need arises, identifying risks associated with the company’s strategic objectives and making appropriate recommendations.
  • Provide input into the annual budget and annual audit plan according to the strategic objectives and the associated risks.
  • Develop plan for system audit engagements in line with the scope and objectives of audit assignment and ensure efficient and effective execution of same.
  • Ensure efficient allocation and utilization of resources within the systems audit unit.
  • Coordinate ad hoc audits including crises management.
  • Ensure compliance to systems audit methodology and laid down standards and make recommendations where changes are required.
  • Provide input to the overall audit and advisory methodology and supporting processes to ensure compliance with the required standards and international best practice.
  • Advise management on issues pertaining to risk management, internal controls and corporate governance processes.
  • Prepare comprehensive systems audit reports.
  • Provide guidance and leadership on audit assignments especially on the technical reviews of IS and Network
  • Perform complex analysis using CAATs tools (e.g. ACL) and Excel.
  • Incorporate knowledge gained from consulting engagements into audit assignments and overall audit plan.
  • Perform complex, non-standard, ad hoc requests and other special assignments as directed by GM, Business Risk Management
Minimum Qualification
  • B.Sc, BTech, HND, MA or M.Sc.
Experience
  • Minimum of 10 years' experience which includes;
  • Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • Working experience in a structured business environment of which the last 6 years should be in Internal Audit
  • Telecommunications experience is an added advantage.
Job Condition
  • Normal MTNN working conditions.
  • May be required to work extended hours.
  • Experience & Training.
Training:
  • Internal audit,
  • Fraud management,
  • Business risk management,
  • Internal controls,
  • General management.
How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline Date
13th July, 2015.

Enterprise Availability Engineer at MTN Nigeria

MTN Nigeria is recruiting to fill the position below:Enterprise Availability Engineer at MTN Nigeria

Job Title: Enterprise Availability Engineer
Location:
Lagos


Job Description
  • Production and maintenance of an appropriate and up-to-date Availability Plan, which reflects the current and future needs of the business
  • Production and maintenance of an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business
  • Provide advice and guidance to all other areas of the business and IT on all availability, capacity and performance related issues
  • Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources
  • Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems
  • Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources
  • Modeling capacity forecasts using systems and business metrics
  • Managing workload assignments across environment achieving optimal performance.
  • Performing second level problem determination using monitoring and data collection tools in capacity related disciplines
  • Analyzing performance data identifying bottlenecks and recommending alternative resolutions
  • Producing ad hoc resource usage reports and analysis
  • Initiates and develops concepts to identify system and application performance issue from planned changes to the environment prior to their move to production.
  • Identify production capacity risks in time to avoid service interruption or degradation
Job Condition:
  • Normal MTNN working conditions
  • May be required to work extended hours
Minimum Qualification
  • BSc, BTech, BEng, HND or BArch
Experience:
  • At least 4 years of relevant technical IT experience
  • BMC ESM tools
  • Any other ESM or capacity and performance management tool knowledge will be added advantage
  • At least 2 years of IT availability management
  • At least 2 years of performance testing and capacity planning work experience in a technical disciplines
  • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred)
  • Broad understanding of platforms (ESM), associated products and common IT management process
Training:
  • Training in UNIX fundamentals and scripting
  • ESM Tool training
  • Business Analysis
  • Capacity Management
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline Date
16th July, 2015.

Graduate Exams Officer at British Council Nigeria

The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.Graduate Exams Officer at British Council Nigeria

We are recruiting to fill the below position:
 
Job Title: Exams Officer

Location:
Lagos
Reports to: Centre Manager Manager, Nigeria
Directorate or Region: SSA
Department: Exams
Pay Band: Country Appointed PB4
Start Date: as soon as possible

Purpose of job
  • To support Examination Services in Nigeria in delivering Schools exams and to maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards), examinations boards and partners standard.
Context and Environment
(e.g. dept description, region description, organogram)
  • Nigeria, a tier 1 country, has the largest project, programme and exams operations in Sub-Saharan Africa (SSA). We operate from 4 main office locations. Individually, the Lagos, Abuja and Port Harcourt Exams offices alone are the 1st, 2nd and 3rd largest exams businesses by income in SSA respectively. There are currently 36 members in the exams team, 3 of whom are in the Port Harcourt office. We operate a hub-and-spoke system in Nigeria with the main support functions (Business Support Services (BSS) and customer services) located in Lagos.
  • The Exams business in Nigeria has grown significantly in recent years. In 2013/14 we delivered 65,000 examinations, this financial year the target is 78,000 exams on a turnover of £7.5m, and by 2016 we expect to double on 2013 figures to 120,000 exams. We have shown initial successes with a cross-SBU project on school quality in Nigeria, and we are developing a second cross-SBU project on skills and employability.
  • We have a number of challenges namely: team capacity, security risks and infrastructure restraints which we are addressing through organizational change, capacity increases and technological solutions. The Global New Operating Model for Exams and Global Financial Change projects are critical to our business plans.
Accountabilities and Responsibilities
(including people management and finance)
  • As Exams Officer the post holder will be line managed by the Centre Manager of Lagos.
  • This role will support delivery of all examinations administered from the Lagos office.
  • All administrative procedures are in full compliance with examination board regulations and EQS standards.
  • Reliability: to ensure examinations are delivered securely according to board requirements
  • Quality: to deliver a high standard of customer service to our schools and their candidates. As measured by our own Exams Quality Standards and the inspection visits from Examination Boards.
  • Finance: all British Council standards for managing finances are met with relation to income reconciliations, cash handling, managing POs, managing contracts and procurement.
Main Duties
Administration of examinations (pre-test):
  • Overseeing the taking delivery of examinations materials and checking them prior to exams commencing, packing and returning scripts, maintaining logs appropriately.
  • Answering enquiries about exams.
  • Exam registration procedures including receiving and collating registration forms, entering and retrieving data on exam board registration portals, payments and exams correspondence including dispatch of results.
  • Assist with recruitment and management of venue staff (invigilators, examiners and inspectors).
  • Assist with evaluation of new associate schools, agents and other educational institutions.
  • Assist with searching for and evaluation new venues.
Exam Delivery
Delivering examinations on test days as part of the exams team which includes:
  • Supervision of venue staff
  • Ensuring adherence test day procedures.
  • Delivering speaking tests.
  • Overseeing practical examinations.
Post-Examinations administration
  • Shredding/disposal/despatch of examination materials while recording this in accordance with board standards and keeping accurate records of the movement of live materials
  • Effective delegation of duties when absent on leave or through illness etc.
Venue Staff:
  • Venue staff creation, scheduling and payment.
  • Assist with monitoring and training of invigilators.
  • To be part of the recruitment, training and monitoring team for venue staff.
  • To act as liaison between examiners and the relevant operations managers and trainers.
Client support:
  • To assist in planning agent briefing events, and to support agents in the registration and training of candidates.
  • To assist schools with becoming associate centres.
  • To assist Exam/Grant Funded Services (GFS) project managers in delivery of Education/Skills-specific events, including assisting with managing relationships with stakeholders.
Marketing & Customer Service:
  • To assist Regional Sales Managers in collecting qualitative and quantitative marketing data in order to contribute to the marketing action plan and support business development.
  • Seeking and using customer feedback to improve service delivery.
  • To assist the Regional Sales Manager in appropriate marketing of examinations in Nigeria.
  • To follow a programme of visits to schools/educational institutions/training providers to build relationships with existing and potential clients to expand the business.
  • To assist in customer service, delivery of other examinations and other duties as required in this small office, especially in times of staff absences.
Finance:
  • To assist with preparation and submission of income reconciliations to agreed timescales.
  • To record income correctly on the FABS system and in a timely manner.
  • To comply with Contract and Procurement standards.
Continuing professional development:
  • To ensure that elective and mandatory training is completed. To contribute to centre and national meetings and working groups.
Key relationships:
  • Internal: Country Exams Manager, Deputy Country Exams Manager, Head of Operations, IELTS Administrator, Regional Sales Manager, Examination Officers elsewhere in Nigeria and globally, Customer Service Staff Nigeria, Finance Manager Nigeria. Education and ELT Project Managers.
  • External: Vocational and higher education training providers in Nigeria and the UK. IELTS Regional Team. School Principals, Educational Agents, AISEN, APEN, ELTAN and other professional teaching associations; venue staff, enquirers, candidates, Regional Exams Director.
Other important features or requirements of the job:
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
  • Travel to administer/monitor examinations in centres outside of Lagos may be required. Early morning starts, overnight stays and weekend working is required. Flexible working hours during peak periods is required. Examination delivery deadlines are absolute; therefore, out of hours working may be required in order to meet these deadlines.
  • Please specify any passport/visa and/or nationality requirement. Right of abode and right to work in Nigeria
Please indicate if any security or legal checks are required
for this role. Successful candidate will have to satisfy British Council Child Protection check requirements.

Person Specification
Behaviours:
  • Working together (essential): Establishing a genuinely common goal with others.
  • Being Accountable (more demanding)
  • Connecting with others (essential): Making regular opportunities to understand others better.
  • Creating Shared Purpose (essential)
  • Shaping the future (essential): Look for ways in which we can do things better.
Skills and Knowledge
  • Applies a range of standard analytical techniques to support business development - e.g. pricing tools, revenue tracking, monitoring sales prospects, audience figures or profit margin.
Using technology Level 1:
  • Able, with adjustments if necessary, to use office software and British Council systems to do the job and manage documents or processes.
  • English Language proficiency to IELTS band 8.0, CEF C2 in all areas (or equivalent). Knowledge of the education and qualification systems in the UK and Nigeria.
Experience
  • Providing and monitoring service within quality standards.
  • Working quickly and accurately to tight deadlines.
  • Experience of handling and reporting on payments from customers.
  • Training and managing a team to deliver to quality standards.
  • Convening meetings with stakeholders. Experience of delivering examinations in a timely and secure manner.
Qualification
  • A first Degree or equivalent (including via work experience). A qualification in examinations management.
How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download job details MS Word

Click here to download BC Core Skills (pdf)

Click here to download BC Behaviours (pdf)

Application Deadline Date
10th July, 2015.

Exams Training Manager at British Council Nigeria

The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.Exams Training Manager at British Council Nigeria

We are recruiting to fill the below position:

Job Title: Exams Training Manager

Directorate or Region: SSA
Location: Lagos
Reports to: Head of Operations
Department: English & Exams
Pay Band: Country Appointed PB6
Start Date: 1st August, 2015

Purpose of job
  • This post is responsible for the identification of, planning and implementation of training interventions to staff in support efficient and secure examination delivery.
  • This training promotes excellent customer service at every part of the value chain and customer journey for both internal and external customers.
Context and Environment
(e.g. dept description, region description, organogram)
  • Nigeria, a tier 1 country, has the largest project, programme and exams operations in Sub-Saharan Africa (SSA). We operate from 4 main office locations. Individually, the Lagos, Abuja and Port Harcourt Exams offices alone are the 1st, 2nd and 3rd largest exams businesses by income in SSA respectively. There are currently 36 members in the exams team, 3 of whom are in the Port Harcourt office. We operate a hub-and-spoke system in Nigeria with the main support functions (Business Support Services (BSS) and customer services) located in Lagos.
  • The Exams business in Nigeria has grown significantly in recent years. In 2013/14 we delivered 65,000 examinations, this financial year the target is 78,000 exams on a turnover of £7.5m, and by 2016 we expect to double on 2013 figures to 120,000 exams. We have shown initial successes with a cross-SBU project on school quality in Nigeria, and we are developing a second cross-SBU project on skills and employability.
  • We have a number of challenges namely: team capacity, security risks and infrastructure restraints which we are addressing through organizational change, capacity increases and technological solutions. The Global New Operating Model for Exams and Global Financial Change projects are critical to our business plans.
  • We are a global leader in a cross-SBU project on school quality and engagement in Nigeria, and we are developing a second cross-SBU project on skills and employability - again, a first for the British Council global network.
Accountabilities and Responsibilities
(including people management and finance)
  • Training: to conduct annual needs analyses and identify appropriate interventions to meet these needs. To develop, standardise and deliver training processes to support examination delivery and CS teams.
  • Quality: to support delivery of a high standard of customer service to our clients and candidates by ensuring staff have the right knowledge and skills to deliver.
  • Business growth: to assist with providing capacity for scaling up our operation in Nigeria.
  • Impact: to achieve impact for the UK and the BC through providing support to access to quality UK qualifications and training.
  • Line manage up to 6 officers.
Main Duties
Training:
  • To conduct needs analyses annually; review staff feedback from the staff survey and other channels and review customer feedback in order to draw up an annual training plan for the Examinations team. Present these to senior members of the Exams team in order to agree priorities for training.
  • Identify appropriate training interventions to meet these priority areas and cost these for inclusion in the Examinations marketing action plan (MAP).
  • Develop a cohort of trainers within the examinations team to assist with delivery of peer-led training.
  • Commission training interventions from within the organisation and from external providers.
  • To ensure that mandatory training is undertaken.
  • Deliver training interventions to the examinations team across Nigeria using appropriate lesson planning/delivery paradigms, and a range of teaching techniques which cater to the learning preferences of the audience.
  • Promote on-the-job learning and a culture of continuous professional development within the examinations team.
  • Keep a record of all training in the exams team for review - especially for QCA, audit and investment reviews.
  • Develop and deliver a programme of fortnightly face to face training exams team in-service training sessions (INSETs) across Nigeria.
  • Assist with planning and delivering annual Exams team planning meetings.
  • Review effectiveness of training interventions. Develop a system for monitoring return on investment in staff training.
External training:
  • Assist with delivery of BCSN-related training.
  • Identify in-house developed training interventions that can be delivered to clients on a commercial basis.
Performance management:
  • Assist line managers with aspects of team or individual underperformance.
  • Develop line mangers’ coaching skills and ability to manage performance.
  • Assist with the design and implementation of and Examinations staff bonus scheme. Monitor staff performance for performance related pay.
  • Assist with the planning and delivery of recruitment activity.
Venue staff management:
  • Ensure venue staff are recruited and trained to corporate standards. This post manages this process and keeps appropriate records of such.
  • Review monitoring of venue staff and plan training interventions based on this feedback. Assist other examinations managers with delivering venue staff training.
  • Responsible for operation of the online venue staff management system (BOSS).
  • Review venue staff claims before payment is authorised.
  • Manage conflict of interest with in the venue staff cohort.
  • Assist the ACEM and Head of School exams on teacher recruitment and monitoring.
General Management:
  • Assist CEM with correspondence and administrative duties.
  • To ensure value for money in purchases and adherence to procurement regulations.
  • To seek and use customer feedback to improve service delivery.
  • To carry out management spot checks as required.
  • To assist with responding to and implementing appropriately recommendations from exam boards, partners and QCA reviewers.
  • To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.
  • To substitute for management team members.
Budget Management:
  • To assist CEM and Head of Operations in planning activity and then to assist on monitoring and managing expenditure to agreed targets. To report on these targets monthly.
  • To identify areas for improving value for money through better administrative processes and vendor market testing.
Line Management:
  • To Line manage up to 6 members of exams staff.
Key relationships:
  • Internal: Country Exams Manager, Head of Operations, ACEM, Regional Exams Managers, Deputy Country Director, Country Director, Regional Sales Managers, Schools Manager, IELTS Administrator Lagos, GFS Schools and ELT project managers, Exams Finance Officer, Finance Manager Lagos; country director, programmes Director, Director BSS; HR Manager.
  • External: Regional examinations team; global training team; GNOME implementation teams; HR Manager SSA and UK; other global process renewal and customer service refresh teams.
Other important features or requirements of the job:
Travel to visit/inspect examination venues. Occasional travel to Lagos/Abuja/Kano and global destinations for training (receiving and giving). Overnight stays and weekend working may be required. Examinations take place on Saturdays, and early starts are sometimes required. Examination deadlines are absolute, so out of hours late working may be required to meet deadlines.

Please specify any passport/visa and/or nationality requirement. Right of abode and right to work in Nigeria
Please indicate if any security or legal checks are required
for this role. Successful candidate will have to satisfy British Council Child Protection check requirements.

Person Specification
Behaviours:
  • Connecting with others (more demanding): Making regular opportunities to understand others better.
  • Working together (more demanding): Establishing a genuinely common goal with others.
  • Making it happen (more demanding):
  • Shaping the future (essential):
  • Look for ways in which we can do things better.
  • Being Accountable (more demanding)
  • Creating Shared Purpose (essential).
Skills and Knowledge
Training:
  • Ability to analyse needs of a diverse group of people and devise a scheme of learning to satisfy skills and knowledge gaps.
  • Ability to deliver training and coaching to individuals or groups.
Managing Projects:
  • Analyses requirements with the sponsor/stakeholders, defining the specification, planning, revising, implementing and evaluating on medium-to-large scale and/or high risk projects.
  • Coordinates a diverse team with awareness of equality and diversity impact as part of the project specifications and handles changes in specification or plan to meet unexpected circumstances.
Communication skills:
  • Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences. English Language proficiency to IELTS band 8.0 in all areas (or equivalent).
Planning and organising:
  • Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.
  • Develops and reviews the implementation of annual plans for a work group or function, taking account of business and customer requirements and reconciling competing demands.
Experience
  • Monitoring and reviewing service to quality standards and implementing improvements.
  • 2 years proven training experience to small and large groups of people.
Qualification
  • Education to 1st degree level or equivalent.
  • A qualification in teaching/training.
How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download job details MS Word

Click here to download BC Core Skills (pdf)

Click here to download BC Behaviours (pdf)

Application Deadline Date
10th July, 2015.

Examinations Projects Manager at British Council Nigeria

The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.Examinations Projects Manager at British Council Nigeria

We are recruiting to fill the below position:

Job Title: Examinations Projects Manager

Directorate or Region: SSA
Location: Lagos
Reports to: Head of Operations
Department: English & Exams
Pay Band: Country Appointed PB6
Start Date: 1st August, 2015

Purpose of Job
  • This post is responsible for the identification of, planning and implementation of required projects to support efficient and secure examination delivery.
  • These projects promote excellent customer service at every part of the value chain and customer journey.
  • This post also reviews and improves existing examination delivery and associated processes and systems, and designs efficiencies to these in line with customer feedback and corporate developments.
Context and Environment: (e.g. dept description, region description, organogram)
  • Nigeria, a tier 1 country, has the largest project, programme and exams operations in Sub-Saharan Africa (SSA). We operate from 4 main office locations. Individually, the Lagos, Abuja and Port Harcourt Exams offices alone are the 1st, 2nd and 3rd largest exams businesses by income in SSA respectively.
  • There are currently 36 members in the exams team, 5 of whom are in the Port Harcourt office. We operate a hub-and-spoke system in Nigeria with the main support functions, Business Support Services (BSS) and customer services, located in Lagos.
  • The Exams business in Nigeria has grown significantly in recent years. We doubled our income and volumes between 2011 and 2013. In 2014/15 we delivered 90,000 examinations, this financial year the target is 100,000 exams on a turnover of £8.5m, and by 2016 we expect to double on 2013 figures to 120,000 exams.
  • An investment in over 15 new posts in the exams team in Nigeria, of which this is one, will support our doubling ambition and address the issues highlighted below.
  • We have a number of challenges namely: team capacity, quality of delivery, security risks and infrastructure restraints which we are addressing through organisational change, capacity increases and technological solutions. The Global New Operating Model for Exams (GNOME) and Global Financial Change projects are critical to our business plans
  • We are a global leader in a cross-SBU project on school quality and engagement in Nigeria, and we are developing a second cross-SBU project on skills and employability - again, a first for the British Council global network.
The following are particularly important in the way we work:
  • We are completely compliant in all aspects of examination delivery. Ee are entrepreneurial in seeking and exploiting new opportunities;
  • We focus on delivering excellence to the customer in order to achieve maximum impact;
  • We work with and through partners to ensure that our work is relevant and to increase impact and sustainability;
  • We are forward-thinking in our use of new technologies to communicate with our audiences and to deliver services;
  • We are clear and confident about our offer to partners and customers: access to UK excellence; our reputation as a trusted partner and provider; our ability to work across sectors; our access to international networks;
  • We put our values - people, creativity, mutuality, professionalism, integrity - at the heart of our work. We are committed to equal opportunity and to the celebration and promotion of diversity and inclusion.
Accountabilities and Responsibilities
(including people management and finance)
  • Reliability: to develop, standardise and automate processes to support examination delivery and CS teams in delivering examinations securely and according to board requirements.
  • Quality: to support delivery of a high standard of customer service to our clients and candidates by improving processes. This is measured by our own QCA, examination board, IELTS partner and Customer Management Framework standards.
  • Business growth: to assist with providing capacity for scaling up our operation in Nigeria.
  • Financial control, monitoring and reporting: to support the efficient and accurate monitoring and reporting of income and costs.
  • Impact: to achieve impact for the UK and the BC through providing support to access to quality UK qualifications.
  • Line manage up to 6 officers.
Main Duties
Project Planning and Delivery:
  • To implement a portfolio of examination delivery and customer service projects within the GNOME, global operating model and country improvement programmes. This is achieved with the support of internal examination mangers and officers, UK project managers and/or external delivery partners to meet agreed project targets.
  • To be the dedicated point of contact for Examinations-related projects managed.
  • To manage relationships with project partners, and representing the projects to other external stakeholders
  • To ensure that all project activity reflects key equal opportunities and diversity issues
  • Project planning, monitoring and evaluation, using the following tools:
    • Project plans and initiation documents
    • Project logic models
    • Gant charts to reflect planned activity
    • Scorecard instruments (audience forecasts and actuals, quality of service questionnaires)
Examination Delivery Improvement:
  • To identify areas of examination delivery for review and to develop; this is achieved via internal and external customer feedback, industry and corporate benchmarking.
  • To agree and deliver project plans with CEM, Head of Operations, Head of Marketing and other examination managers.
  • To identify areas for increased efficiency and security in examination delivery and prepare plans to implement these. Oversee implementation of these plans across Nigeria.
  • To assist with responding to and implementing appropriately recommendations from exam boards, partners and QCA reviewers. To pursue points of excellence.
Process ownership and development:
  • Responsible for GNOME process implementation such as back office staff scheduling programmes (BOSS) and online registration systems (ORS).
  • Responsible for IKM, EFT, EDI, H&S implementation, monitoring and evaluation in the Examinations Team.
  • Responsible for planning and delivering process upgrades in other parts of examination delivery and customer service. This includes reviewing possible hub and spoke operating models.
  • Responsible for reviewing and codifying processes into Standard Operating Procedures.
  • Assist with computer based testing implementation in Nigeria.
Finance:
  • To ensure that FABS processes are followed by the team.
  • To review and improve financial processes (over the counter income, registrations) as required.
  • Budget Management
  • To identify areas for improving value for money through better administrative processes and vendor market testing and adherence to procurement regulations.
General Management:
  • To contribute to Nigeria Exams team objectives by attending and contributing to staff meetings.
  • To substitute for management team members.
  • To assist with the recruitment, training and monitoring of venue staff. 
  • To ensure training of venue staff is appropriate and takes into account feedback from partners and quality checks.
  • Assist with general staff recruitment and training.
  • To support implementation of the Customer Management Framework in Nigeria.
  • To carry out management spot checks as required.
Line Management:
  • To Line manage up to 6 members of exams staff.
Continuing professional development:
  • To ensure that elective and mandatory training is undertaken.
  • To identify training needs for team, and assist in delivering this training.
Key Relationships:
  • Internal: Country Exams Manager, Head of Operations, ACEM, Regional Exams Managers, Deputy Country Director, Country Director, Regional Sales Managers, Schools Manager, IELTS Administrators Lagos and Abuja, GFS Schools and ELT project managers, Exams Finance Officer, Finance Manager Lagos.
  • External: Regional examinations team; GNOME implementation teams; Procurement Manager SSA and UK; other global process renewal and customer service refresh teams.
Other important features or requirements of the job:
(e.g. travel, unsocial/evening hours, restrictions on employment etc)
  • Local travel to visit/inspect examination venues. Occasional travel to Lagos/Abuja/Kano and global destinations for training (receiving and giving). Overnight stays and weekend working may be required. Examinations take place on Saturdays, and early starts are sometimes required. Examination deadlines are absolute, so out of hours late working may be required to meet deadlines.
Person Specification
Behaviours:
  • Connecting with others (more demanding): Making regular opportunities to understand others better.
  • Working together (more demanding): Establishing a genuinely common goal with others.
  • Making it happen (more demanding):
Shaping the future (essential)
  • Look for ways in which we can do things better.
  • Being Accountable (more demanding)
  • Creating Shared Purpose (essential)
Assessment stage:
  • These behaviours will be needed to successfully carry out the role, but will not be assessed for recruitment purposes
Skills and Knowledge:
Managing Projects Level 3:
  • Analyses requirements with the sponsor/stakeholders, defining the specification, planning, revising, implementing and evaluating on medium-to-large scale and/or high risk projects. (Essential)
  • Knowledge of the education and qualification systems in the UK and Nigeria (Desirable)
Communication skills Level 2:
  • Displays good listening, writing and speaking skills, setting out logical arguments clearly and adapting language and form of communication to meet the needs of different people/audiences.
  • English Language proficiency to IELTS band 8.0 in all areas (or equivalent).
Planning and Organising Level 2:
  • Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people.
Manages Risk - level 2:
  • Has track record of identifying and highlighting risks and suggesting mitigating actions
Experience:
  • Monitoring and reviewing service to quality standards and implementing improvements. (Essential)
  • Training teams of people.(Essential)
  • Experience of managing medium scale process change projects. (Essential)
  • Three year's work experience as an operations manager. (Desirable)
Qualifications
  • Education to 1st degree level or equivalent. (Essential)
  • A qualification in project management. (Essential)
  • A post graduate degree in business. (Desirable)
How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to download job details MS Word


Click here to download BC Core Skills (pdf)

Click here to download BC Behaviours (pdf)
Application Deadline Date
10th July, 2015.

BBC Announces It Cutting of More Than 1,000 Jobs To Reduce Costs

BBC announced Thursday it is cutting more than 1,000 jobs as part of a long-term drive to reduce costs and in response to changing viewing habits that have cut its income.BBC Announces It Cutting of More Than 1,000 Jobs To Reduce Costs

The British broadcaster indicated that the majority of the positions to be cut, out of more than 16,600, would be in management as it seeks to become a "simpler, leaner" organisation.
 - Guardian

Friday, 3 July 2015

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