Wednesday, 20 March 2013

Customer Service Agents Vacancy (OND Holders) At Phillips Consulting Ltd

Phillips Outsourcing Services Nigeria Limited is the leading provider of outsourcing services to multiple clients across a number of sectors in the Nigerian economy. Our client base includes multi-nationals, as well as very successful indigenous organisations. We leverage our experience working with organisations in key sectors of the Nigerian economy, the knowledge base of the Phillips Consulting Group, as well as its large pool of experienced seekers to deliver world class outsourcing solutions to our clients.

Job Tittle:  Customer Service Agents

Responsibilities
  • Attending to walk in customers
  • Excellent Customer Service
  • Must at all times deliver an extremely high level of customer service in an efficient, friendly and professional manner
  • Customer Handling Time
  • All customers are to be served within the agreed time limits for both regular and High Value Customers.
  • Reporting
  • Provide daily feedback on business activities.
  • Care of Company asset

 Skills & Competencies
  • Computer Skills: 
1) Ability to use a computer is required. Passable typing skills ( at least 27 wpm).
2) Knowledge of Microsoft Office package.
  • Customer Service Skills
-Passion for customer satisfaction and service delivery (customer centric)
  • Good communication skills
  • Attention to detail
  • Empathetic
  • Patient
  • Excellent listening skills
Additional Job specific requirements
1. Basic understanding and knowledge of GSM market and Telecoms products and services
2. It is required that each agent be bilingual with fluent spoken English language and at least one major Nigerian language in addition. Additional language can be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in useful depending on the showroom location

Qualification
  • OND

Please click here to apply for this position

Application Deadline Date
Closes by 5th April, 2013.

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