Thursday, 10 October 2013

Etisalat Nigeria, Recruits Experience Centre Manager - Awka

Etisalat Telecommunication Company invities application from suitably qualified candidates to fill the below job position;Etisalat Nigeria, Recruits Experience Centre Manager - Awka

Job Title: Experience Centre Manager       
Location: Awka,NG

       
Job Summary   
   
    Ensure the effective and efficient operations of assigned Etisalat experience centre.   
       
Principal Functions       
  •     Manage selling and customer service activities in assigned experienced centre and train sales officers on service delivery procedures, to optimise and exceed exceptional service level delivery, and customer satisfaction.
  •     Analyze sales performance, interpreting trends, and forecasting future sales volumes to maximise profits and for forward planning.
  •     Initiate and manage relationships with internal and external customers.
  •     Ensure resolution of customer queries/complaints and comments received at the experience centres and implement measures aimed at guaranteeing optimal customer satisfaction.
  •     Manage stock levels and make key decisions about stock control by liaising with the distribution function to ensure maintenance of optimal stock levels in assigned experience centre.
  •     Oversee administrative duties in the experience centre, and escalate issues to relevant units/departments where necessary.
  •     Facilitate the provision of after sales support to customers.
  •     Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.
  •     Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock loss.
  •     Ensure proper maintenance of all equipment and fixtures in assigned experience centre.
  •     Responsible for stock inventory and cash management
  •     Account reconciliation, database build up/data collection.
  •     Responsible for setting objectives for Retail Advisors and providing feedback, administering regular performance reviews.
  •     Build sales by identifying and following through on sales opportunities
  •     Ensure compliance with all health, safety/security, legal and emergency policies and procedures. Liaise with relevant personnel in facilitating trainings for sales officers in these areas as required.
  •     Attend team/divisional/departmental meetings as required.
  •     Provide guidance and manage the performance of subordinates.
  •     Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Regional Retail Sales.
  •     Perform any other duties as assigned by the Manager, Regional Retail Sales.     
Other Etisalat Job Vacancies Include;
Educational Requirements       
    First degree or its equivalent in a relevant discipline.
       
Experience,Skills & Competencies

    Minimum of three (3) to five (5) years relevant work experience.

How To Apply
Interested qualified candidates should;
Click Here To Apply Online

Application Deadline Date
Closes by 16th October, 2013.

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