Thursday, 29 September 2016

Engineer, Fault Management at Etisalat Nigeria

Etisalat Nigeria is recruiting to fill the position below;Engineer, Fault Management at Etisalat Nigeria

Job Title: Engineer, Fault Management
Location: Abuja

Job Summary            Coordinate and monitor network related issues, track network changes and assist with the resolution of all network issues.
Principal Functions        
    Generate reports on fault management issues on the network as required.
    Follow up on execution of work orders/change requests and escalate issues when necessary
    Liaise with other service providers on network outages (Colocation service providers, lease lines and interconnect service providers, etc.)
    Follow up with teams/vendors responsible for tracking and resolving faults.
    Assist in providing reports for service outages and recommend follow up actions.
    Review network trouble ticket reports against SLA and recommend follow up actions.
    Participate in investigating causes for major service outage and follow up on ensuring the issues are properly resolved
    Co-ordinate and follow up on trouble tickets raised in the network.
    Evaluate and treat escalated customer complaints via ticket handling platforms.
    Perform other duties as assigned by the Head, Network Operations Centre
Educational Requirements        
    First degree or equivalent in Electrical Engineering 

Experience, Skills & Competencies        
    Two (2) years post NYSC work experience
    Network Availability and Capacity Management
    Network Administration
    Microsoft Office suite
    Network Surveillance/monitoring tools (advantage)
    Personal Effectiveness
    Problem Solving
    Passion for Excellence
    Empowering people
    Growing people
    Team work

How to apply
Interested candidates should;
Click here to apply

Application Deadline Date
6th October, 2016.


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