Tuesday, 25 October 2016

Managed Services Operations Assurance Head at Ericsson Nigeria

Ericsson Nigeria is recruiting to fill the position of: Managed Services Operations Assurance Head at Ericsson Nigeria 

Job Title: Managed Services Operations Assurance Head

Req ID: 143160
Location: Lagos

Job Summary

  • This Job Role is responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill.
  • This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
  • This role is responsible for ensuring SLA/WLA are in place and is also responsible to manage the financials for the assigned countries.
Responsibilities & Tasks
  • Daily Customer Complaints.
  • H/W maintenance Preventive maintenance.
  • End to end issue handling and coordination with GSC.
  • System Administration.
  • Customer Handling.
Technical Competences:
  • ECW/EWP Experience.
  • Unix/Linux Knowledge.
  • Java/shell scripting.
  • Knowledge of Oracle/PL/SQL.
  • F5/VMware/VSphere.
  • Ericsson Charging System Knowledge.
  • Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
Position Qualifications Core Competences:
  • Knowledge of Managed Service Telecom Operations Practice
  • Presentation & Communication Skills
  • Knowledge sharing
  • Problem Solving and strategic thinking
  • Ericsson Knowledge
  • Language Skills
  • Delivering Results & Meeting Customer Expectations
  • Analyzing
  • Working with People
  • Creating & Innovating
  • Applying Expertise and Technology
Minimum Qualifications & Experience Requirements
  • Minimum 5 to 10 years of IT/Telecom experience.
  • B.Tech/B.E/MCA.
Preferred Qualifications & Experience Requirements:
  • Problem solving and trouble shooting skills
  • Good communication skills
  • Cost Awareness
How to apply
Interested and qualified candidates should:
Click here to apply online


Application Deadline Date
Not Specified.
 

0 comments :

Disclaimer: Note that we make every effort to verify the authenticity of our daily posts, we encourage our readers to also confirm before application. Our advice for you is never to pay any amount of money to any recruiter for job aid or educational consultant for admission aid.
Related Posts Plugin for WordPress, Blogger...
Loading...

Get Exclusive Job Alert And Educational News From Us!

Join Over 100,000 Registered Subscribers Today.


Enter your email address:

Delivered by FeedBurner | Follow Us On Twitter | Like Our Facebook Fan Page


Register Now To Get Quality Job Vacancies, Educational News, And Articles Update.