Wednesday, 7 December 2016

ICT Helpdesk Supervisor at Promasidor Nigeria

Promasidor is a multi-local food manufacturer that has its roots firmly established in Africa. We are proud of our heritage and totally committed to the continent. We manufacture, market and distribute unique quality range of products in more than 25 countries across the continent. We have enjoyed ongoing success for over 30 years.ICT Helpdesk Supervisor at Promasidor Nigeria

Job Title: ICT Helpdesk Supervisor
Reference Number: IHS122016

Objectives
  • Provide support for employees with regards to all ICT, LAN/WAN and Telephony infrastructure and/or applications.
Key Responsibilities
  • Ensure the timely resolution of ICT resources users’ problems/issues/questions in a professional manner to minimize any downtime of business activities and/or optimize their use of ICT resources.
  • Support Promasidor Nigeria’s LAN/WAN and Telephony infrastructure applications (operating systems, e-mail systems etc) to ensure that they provide adequate support to the users, applications and infrastructure they support.
  • Ensure that all “ICT hardware assets” within Promasidor Nigeria Limited are available, functional, installed and used in a secure, safe and efficient way, this includes: Computer hardware (CPU, Printers, peripherals, accessories, etc…). UPS, etc...
  • Manage Promasidor Nigeria’s software assets and ensure up to date customisation of all desktops and laptops, clients operating systems and applications.
  • In collaboration with the Training Coordinator, assist in training end-users on the use of ICT software and/or hardware resources.
  • Provide a back-up role to the Help desk Coordinator in attending to users distress calls and logging them in accordingly, as well as allocating same when necessary.
Job Requirements
  • Minimum Bachelor’s degree in Computer Science, Information Technology, Electrical Electronics Engineering or related courses.
  • 2 - 3 years’ experience in a similar role.
Key Knowledge Requirements
  • Technical
  • Broad knowledge of Information Systems (Architecture, Security…)
  • Software (Office Suite, Email…)
  • Hardware (components of a computer, general maintenance…)
  • Networking (IP addressing, DNS…)
General
  • Basic business processes
Nice to have:
  • Apple Certified Support Professional (ACSP) and other Apple Technical certifications
Skills Requirements
  • Problem solving and critical thinking
  • Time management, Planning and Organising (own work)
  • Communication skills
  • Analytical skills
  • Numerical skills
  • Proactive and innovative
  • Ability to multi-task
  • Attention to details
  • Interpersonal skills (Good facilitation, Teamwork…)
How to apply
Interested and qualified candidates should;
Click Here to Apply for this Position

Application Deadline Date
Not stated

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