Saturday, 11 February 2017

Fraud Analyst (Law Enforcement Liaison) at MTN Nigeria

MTN Nigeria is recruiting to fill the vacant position below:Fraud Analyst (Law Enforcement Liaison) at MTN Nigeria

Job Title: Fraud Analyst (Law Enforcement Liaison)
Location: Lagos

Job Descriptions
  • To monitor telecommunications services and electronic interaction for any misuse as defined by NCC and MTN policy.
  • Investigate and resolve fraud incidents promptly in conformance with documented policies.
  • Identify and recommend additional tools and methods that can be deployed in combating fraud.
  • Identify, Investigate and report unethical conduct or breaches of business rules as regards the use and distribution of company and subscriber data information on the network.
  • Collect and present appropriate evidence according to documented incident handling procedures to enable fraud prevention and detection.
  • Provide input and feedback into fraud management reports.
  • Carry out intelligence and trending analysis on key indicators and performance that have impact on losses through fraud; prepare and present materials on findings.
  • Develop tests script to challenge existing fraud processes and make recommendations for change.
  • Prepare reports in line with operational requirements (e.g. High Usage Reports).
  • Log all fraud queries and resolutions into the fraud management logbook promptly.
  • Oversee and coordinate all technical activities, and ensure all transaction and administrative documentation is recorded and available for business use.
  • Develop, integrate and implement solutions to identify, quantify and report all identified revenue leakages due to fraudulent activities and information system breaches and glitches.
  • Provide advice and recommendations on information systems strategy, policy management, security and service delivery.
  • Conduct independent reviews to ensure company’s wide controls compliance with fraud and revenue assurance practices, quality assurance and mitigate business risk.
  • Support all internal customer request for customer Event Data Record and Biometric information.
  • Engage/participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products
  • Client engagement by reviewing URS (User Requirement Specification) with business owners (Customers) to identify, document and assess technical and fraud risks to integrated products software, hardware, Projects and data.
  • Support all Law Enforcement Agencies request for customer Event Data Record and Biometric information.
  • Ensure value creation when engaging with Customer
  • Identify unknown fraud, conduct behavioural patterning analysis and provide feedback to stakeholders on control development and improvement.
  • Develop policies, processes and procedures to identify, control and mitigate all possible risk and security breaches.
  • Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving digital landscape.
  • Foster active collaboration and relationships with employees across all levels and divisions in line with MTN’s VB and values.
Job Conditions
  • Normal MTNN working conditions
  • May be required to work extended hours
  • Open plan office
Experience & Training    
  • Must have - First Degree in Information Technology or related (Engineering/Science/Numerate) Degree at a recognized tertiary education
  • Preferable - CISA, Oracle/SQL Certification, CISCO or related system audit or governance auditing qualification
  • Fluent in English.
  • Experience working in a medium organization of which at least 3 years in Telecom Fraud Operations/Revenue Assurance/Data Analysis
  • A good appreciation of telecommunications technology, supporting processes and Business Intelligence will be an added advantage
  • Detailed investigation experience
  • Risk evaluation and control implementation work experience
  • Governance Legislation and regulations - NCC, Law Enforcement Agencies, King/Sarbannes Auxley/IFRS
  • Current trends in fraud detection and use of Fraud Management System
  • Essential: Telephony Product and Service training
  • Essential: Telephony Network and IT Systems training
  • Desirable: Audit Qualification (CISA / CISM / CRSIC) and Project Management Accreditation (PMI / PMBOK)
  • Data management and Business Intelligence training
  • Standard desktop systems training - Microsoft Office applications
Minimum Qualification
  • BEng, B.Sc, B.Tech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline Date
21st February, 2017.


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