Wednesday, 25 October 2017

Manager, VAS Support at MTN Nigeria

MTN Nigeria is recruiting to fill the vacant positions below:Manager, VAS Support at MTN Nigeria

Job Title: Manager, VAS Support

Location: Lagos

Job Description

  • To manage the installation, commissioning and maintenance of all value added services platforms
  • Resolve VAS and data related faults from Second Line Operation and Maintenance.
  • Administer Oracle Database and Solaris System.
  • Develop tools and monitoring scripts using Perl and Unix Scripts.
  • Support Value Added Services Applications.
  • Develop multi thread applications using OOP Languages such as Java, C++, .NET and Perl.
  • Perform Software and Hardware installation.
  • Ensure that ITIL best practices are strictly adhered to. a. Upgrade / load approved patches and fixes. b. Produce test documents.
  • Perform integration and acceptance tests.
  • Implement change request/planned work on platforms using established Change Management procedures.
  • Monitor systems and applications on site and remotely.
  • Resolve, log, analyze and escalate faults on the platforms.
  •  Ensure systems security by carrying out regular file system and database backups, logging of all activities on platforms and regulating access to systems, ensuring confidentiality of information.
  • Conduct monthly routine preventive maintenance and perform software installations.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Drive planned strategy for the successful delivery of MTN Group and MTNN transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
  • Drive an increase in MTNN’s Net Promoter Score.
  • Ensure resolution of subscriber problems.
  • Interface with various units in MTN; VAS planning, service creation, IS, HLS/DCS, TX services, switch operations etc in the development and support of VAS and data services
  • Liaise with vendors in the development and deployment of VAS solutions and equipment testing
  • Liaise with Network Implementation, Customer Care and Marketing units where required
  • Provide support for other MTN Opcos as may be required
Job Condition:
  • Normal MTNN working conditions
  • May be required to work extended hours
  • National travel and a valid driver’s license
Experience & Training  
  • First degree in Electrical/Electronics, Computer Engineering or related discipline
  • Minimum 6 years’ experience which includes:
  • Minimum of 3 years’ experience in an area of specialization; with experience in supervising/managing others
  • Experience working in a medium to large organization
  • Hands-on experience in VAS Messaging systems, products and applications. Solaris and Databases System Administration
  • Unix/Oracle/ITIL/Java Certifications Training:
    • UNIX Shell script
    • PERL scripts
    • Product specific trainings on VAS core platforms and services ( WAP, SMSC, USSD, subscription systems)
Minimum Qualification
  • B.Ed, B.Eng, B.Sc, B.Tech or HND
How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline Date 
30th October, 2017.

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