Monday, 19 February 2018

Call Center Agents at Ikeja Electricity Distribution Company

Ikeja Electricity Distribution Company is recruiting to fill the position below:Call Center Agents at Ikeja Electricity Distribution Company

Job Title: Call Center Agent

Location: Lagos
Job Type: Full time
Reporting To: Customer Service Supervisor

Role Purpose

  • Responsible for receiving audio  complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.
Responsibilities
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers’ high bill complaints.
  • Provide information about company programs, products and services.
  • To take telephone calls on behalf of IE in order to fulfill customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Updating customers’ account.
  • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.
Minimum Qualifications
  • This role requires a first degree or its equivalent diploma qualification.
  • Requires between 2-3 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.
Technical Competencies:
  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good Analytical skills.
  • Commitment to Task.
  • Good customer service management
  • Good Phone Skills.
Behavioral Competencies:
  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive.
  • Good customer Service 
How To Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline Date 
5th March, 2018.

0 comments :

Disclaimer: Note that we make every effort to verify the authenticity of our daily posts, we encourage our readers to also confirm before application. Our advice for you is never to pay any amount of money to any recruiter for job aid or educational consultant for admission aid.
Related Posts Plugin for WordPress, Blogger...
Loading...

Get Exclusive Job Alert And Educational News From Us!

Join Over 100,000 Registered Subscribers Today.


Enter your email address:

Delivered by FeedBurner | Follow Us On Twitter | Like Our Facebook Fan Page


Register Now To Get Quality Job Vacancies, Educational News, And Articles Update.