Monday, 5 February 2018

Client Service Manager RMS at Nielsen Nigeria

Nielsen is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy.Client Service Manager RMS at Nielsen Nigeria

Job Title: Client Service Manager RMS

Job Type: Temporary
Primary Location:  Lagos
Travel:  Yes, 5% of the Time

Job Description
Responsible for delivery of quality service on Coca-Cola Account (valued at over USD 4.5M) in order to achieve the set financial objectives and other operational performance indicators.

Client Servicing
    Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
    Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
    Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
    Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
    Identify and recommend enhanced and new services that answer clients' business needs
    Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards
    Build and maintain ongoing relationships with the identified key persons within client organization
    Attend client planning meetings and contribute by matching ACNielsen products to client needs
    Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients

Financial Management
    Manage client funds and ensure that all funds are depleted by year end
    Contribute to overall team plan by generating revenue and/or cost savings ideas

Functional / Technical
    Maintain an accurate and up-to-date knowledge on research techniques and applications
    Provide value-added analyses and respond to special requests
    Manage data quality issues by overseeing data inquiry process
    Ensure standard operating procedures within area of responsibility are observed
    Recommend improvements in work processes within area of responsibility

Qualification requirements:
BA / BS Required (MBA desirable)
At least 4 to 7 years’ experience in Client Sales and Services (RMS)

How to apply
Interested candidates should;
Click here to apply

Application Deadline Date
Not stated


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