Thursday, 15 February 2018

Customer Network Support Engineer at Ericsson Nigeria

Our vision is a Networked Society, where every person and every industry is empowered to reach their full potential. At Ericsson, we strive to connect everyone and everything. Because by being connected, people can take active part in the emerging global collaboration that is the Networked Society.Customer Network Support Engineer at Ericsson Nigeria

Job Title: Customer Network Support Engineer

Location: Lagos

Job Description
We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients. You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.

As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.

Responsibilities The Customer Network Support Engineer is responsible for
  • Customer request handling
  • Software update handling (SUH)
  • Developing and maintaining relationships
  • Identifying new business opportunities
Key Qualifications
  • Education: Bachelor’s Degree
  • Min years of experience: - 5 Yrs
  • Domain experience: CS Core (UDC, MSC, HLR, MGW) & PS Core (SGSN, GGSN, EPG)
  • Market insight
  • Financial acumen and skills
  • Ericsson portfolio knowledge preferred
  • Service Delivery process, models and strategy
  • Change and improvement management skills
  • Consultative selling skills
  • Negotiation and argumentation skills
Additional Requirements: - Candidate should be open for 247 work environment.
How to apply
Interested candidates should;
Click here to apply

Application Deadline Date
Not stated

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