Tuesday, 10 April 2018

Reservations and Ticketing Agent at Qatar Airways

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern aircraft fleet averaging around 5 years of age.Reservations and Ticketing Agent at Qatar Airways

Job Title: Reservations and Ticketing Agent

Location: Lagos

Job Details
In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

Accountabilities
  • Makes and confirms reservations for passengers
  • Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
  • Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
  • Issue tickets quoting correct fare to reduce passenger complaints and debit notes
  • Advise of changes in flight plan or to cancel passenger reservations
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Initiate and promote QR product to generate the revenue
  • Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
  • Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
  • Plans route and computes ticket cost, using schedules, rate books and computer
  • Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
  • Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines
How to apply
Interested candidates should;
Click here to apply
 
Note: you will be required to attach the following:
  • Resume / CV
  • NOC (Qatar Airways Group Employees Only)
  • Copy of Highest Educational Certificate
  • Copy of Passport

  • Application Deadline Date
    23rd April, 2018.

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