National Data Assistant/Help Desk Technician at World Health Organization

Our goal at the World Health Organization (WHO) is to promote health, keep the world safe, and serve the vulnerable. Working through offices in more than 150 countries, WHO staff work side by side with governments and other partners to ensure the highest attainable level of health for all people.National Data Assistant/Help Desk Technician at World Health Organization

Job Title: National Data Assistant/Help Desk Technician

Location: Abuja
Purpose of the position
WCO in addition to the support in data management, server management and other software components of the initiative, will now assume the responsibility of handling recharging of lines and phone management. This involves managing 6,574 number of lines across 54 LGAs in 11 States. This requires the establishment of help desk that would provide the national and field level support for successful implementation of AVADAR in the country as well as support reporter tracking and associated data management, telephone line billings and management/liaison and capacity building on mobile devices and application use.

Description Of Duties

Under the overall guidance of the IVE Focal person and National M&E officer, and supervision of the AVADAR National Coordinator and Data manager will carry out the following specific task:

  • Serve as the first point of contact for mobile device related technical assistance over the phone and/or email.
  • Provide remote and onsite mobile device related support and determine appropriate action based on the issues/details provided.
  • Escalate unresolved technical/credit related issues to the next level.
  • Record events, requests and action taken in logs as appropriate.
  • Support daily SMS gateway management
  • Provide daily AVADAR/eIDSR/eSurv data management support in investigating, logging and follow up on invalid and duplicate server alerts/records.
  • Provide AVADAR/eIDSR/eSurv user management in enabling and disabling users, password management, etc
  • Monitor reporting rates and track silent/defaulting reporters across all implementing States.
  • Support telephone line billings and management/Liaison with Telecoms (CUG/Airtime/Data plan, Sim replacement, etc)
  • Support inventory management for mobile devices and accessories
  • Support documentation of mHealth activities
  • Liaise with State Project and Data assistants on issues resolution and follow up
  • Identify and suggest possible improvements on procedures
  • Support mobile device configuration and capacity building for various mHealth projects.
  • Share weekly and monthly reports on remote and field support/issues resolution/Silent reporters tracking as appropriate
  • Perform other responsibilities that may be required by supervisor

  • Required Qualifications

    Essential: Secondary or Technical school certificate and training in Information Technology.

    Desirable: University degree in information technology, computer science or relevant field.


    Essential: At least 5 to 7 years’working experience in health related data management.


  • Proven experience as a help desk technician or other technical customer support role
  • Ability to diagnose and resolve basic technical issues
  • Tech savvy with good knowledge of office products and databases

  • Use of language skills
    Essential: Excellent knowledge of English language


    Specific skills required:
    • Very good knowledge of ICT, programming, mobile and web - based data technology
    • Experience in android mobile application and API programming
    • Ability to acquire sound knowledge of WHO rules, regulations and procedures. Demonstrated abilities for team-work.
    • Ability to establish and maintain good relations with people at various levels and of different background.
    • Customer-oriented and cool-tempered
    • Ability to travel out of duty station
    How to apply
    Interested candidates should;
    Click here to apply

    Application Deadline Date
    7th August, 2018.

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