Friday, 21 September 2018

Recruitment at LifeBank Nigeria

LifeBank is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals.Recruitment at LifeBank Nigeria

We are recruiting to fill the position below:

Job Title: Community Officer

Location: Abuja

About the Role

  • The Community Officer will be responsible for promoting LifeBank’s work with improving blood donations.
  • She/he will develop new ways of increasing number of donors on the LifeBank platform.
  • She/he will work to grow the voluntary donors base of the company, foster relationships and develop new opportunities for LifeBank’s community department.
Key Responsibilities
  • Work in line with company policy to achieve set targets and outcomes within schedule
  • Regularly follow up with voluntary donors to ensure they are using the app and making donation appointments.
  • Respond to enquiries from donors via web forums, whatsapp, phone calls etc
  • Suggest and implement strategies for expanding donor base.
  • Provide weekly and monthly reports
  • Attend company events
  • Make recommendations to superiors.
  • Perform other duties as assigned
Requirements
Educational Qualification:
  • Bachelor's degree in any course relating to Health Sciences
Experience:
  • Graduate awaiting or currently undergoing the National youth service corp
Skills and Abilities:
  • Highly analytical
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent communication skills
  • Good written and verbal communication skills
  • High proficiency in MS Office Suite
  • Must be able to prepare reports and correspondence
  • Good initiative, time and stress management skills
Personal Attributes:
  • Have a deep desire to work in the health-tech industry
  • Sociable and friendly
  • Confident and pleasant
  • Very tech savvy and knowledgeable of current trends
  • Loves a challenge
Work Environment
  • Work in the office
  • Visit hospitals when required
  • Will be required to write proposals and reports
  • Will be required to attend company events
  • Should reside in Abuja

Job Title: Customer Service Officer

Location: Nigeria

About the Role
  • The Customer Service Officer will be the first line of contact for LifeBank customers
  • The role will handle customer enquiries and resolve complaints through the call center.
Key Responsibilities
  • Answer calls, emails and web chat enquiries from prospective customers
  • Provide customers with accurate product and service information
  • Receive orders and schedule dispatch of blood and blood products
  • Establish priorities and sequences for the ordering, processing and dispatching of customer requests
  • Ensure compliance with set standards of customer service when conversing with clients
  • Help achieve sales objectives by making telesales and utilizing upselling opportunities
  • Create and update customer profile/accounts to allow for easy resolution of customer problems
  • Escalate complex issues to more experienced call center operators for proper resolution
  • Maintain records of inquiries or complaints as well as logs of interaction with customers
  • Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
  • Go the extra mile to build and maintain positive trust relationship with clients
  • Perform all other duties as assigned
Requirements
Educational Qualification:
  • B.Sc or HND in Hausa Language (skills compulsory), English, Mass Communication, or any related discipline
Experience:
  • 1-2+ years in a customer service or similar role
Skills and Abilities:
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately
  • High proficiency in MS office suite
  • Must be able to prepare management reports and correspondence
  • Good knowledge of administrative and clerical processes/li>
  • Good stress and time management skills
Personal Attributes:
  • Highly organized and detailed
  • Passion for people
  • Very tech savvy and knowledgeable of current trends
  • Loves to talk and socialize
  • Has high energy levels
  • Attention to detail
  • Technology industry awareness
Work Environment
  • Work in the office on a shift system
  • Spend most of the working time at a computer wearing a telephone headset.

Job Title: Digital Marketing Representative

Location: Nigeria

About the role

  • The Digital Marketing Representative would be responsible for the planning and implementation of LifeBank’s social media strategy.
  • He/she will develop new ways of increasing the number of donors on the LifeBank platform.
  • He/she will work to grow the voluntary donors base of the company, foster relationships and develop new opportunities for LifeBank's community department.
  • He/she will work directly with the Sales and Growth departments to develop campaigns that will help LifeBank reach her goals.
Key Responsibilities
  • Work in line with company policy to achieve set targets and outcomes within schedule
  • Develop and implement digital marketing campaigns
  • Oversee a social media strategy; Create and manage link building strategies, content marketing strategies, and social media presences; develop engaging online content including forums, videos, graphics, and blogs; monitor and analyse content success
  • Write and optimise content for the website and social networking accounts such as Facebook, Twitter and Instagram
  • Track and analyse website traffic flow and provide regular internal reports
  • Keep abreast of new social media sites, web technologies, and digital marketing trends; evaluate new technologies and implement these new technologies in developing campaigns and update current campaigns to include new information; ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing
  • Attain key performance indicators such as reducing the website bounce rate, increasing dwell time and improving conversion
  • Write copy for email marketing campaigns; develop and implement email and social media marketing campaigns
  • Develop and implement SEO and PPC strategies
  • Innovate and present new marketing platforms and strategies
  • Forecast marketing campaign growth and ROI for marketing campaigns
  • Use Google Analytics, Google AdWords, and other relevant sites
  • Drive traffic to company pages thus increasing donor signups and donations.
Requirements
Educational Qualification:
  • University graduate and have undergone NYSC.
Experience:
  • Minimum one year experience in similar role.
Skills and Abilities:
  • Editing and writing skills: proficient in devising and editing content for various digital(Social media) platforms.
  • Excellent video editing skills
  • Strong knowledge of search engine optimization, PPC, Google Analytics, etc.
  • Advanced Word and Powerpoint skills
  • Project management skills: Proficient at handling time-sensitive projects and meeting deadlines
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Basic knowledge of graphics design
Personal Attributes:
  • Have a deep desire to work in the Health-Tech industry
  • Sociable and friendly
  • Confident and pleasant
  • Very tech savvy and knowledgeable of current trends
  • Loves a challenge
Work Environment:
  • Work in the office on a shift system
  • May be required to work weekends
  • Would be required to attend company event.

 Job Title: Medical Sales Representative

Location: Abuja
Reports to: The City Lead

Job Description

  • The Medical Sales and Operations Representative will be responsible for promoting LifeBank and its products to hospitals and blood banks.
  • She/he will build market positions for LifeBank by identifying, developing and negotiating business relationships that translate into sales.
  • S/he will work to grow the client base of the company, foster client relationships and develop new opportunities for LifeBank’s products and services.
Key Responsibilities
  • Schedule and conduct sales appointments with key resource personnel of hospitals and blood banks to sell LifeBank products.
  • Conduct research to identify potential clients for LifeBank and notify management if special attention is required
  • Work with the marketing and sales lead to prepare and deliver suitable sales pitches, proposals and presentations to prospective LifeBank customers
  • Work in line with company policy to achieve set sales targets and outcomes within schedule
  • Establish, develop and maintain positive business and customer relationships
  • Provide daily call reports as well as weekly and monthly report of sales efforts in marked sales territory
  • Organize sales campaigns to create awareness and increase product publicity
  • Regularly follow up with signed hospitals and blood banks to ensure they are using the app and placing orders
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
  • Recommend changes in products, service, and policy by evaluating results and competitive developments including pricing, new products and delivery schedules
  • Develop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sector
  • Develop and implement strategies for expanding customer base as well as minimizing clientele attrition
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Stay informed about the activities of health services in a particular area.
  • Perform other duties as assigned
Requirements
Educational Qualification:
  • B.Sc or M.Sc in Marketing, Business, Finance.
Experience:
  • 1-2 years experience in direct sales,
  • Experience in the medical industry a plus
  • Record of substantial achievement of territory quotas with knowledge of a CRM tool
Skills and Abilities:
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills.
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills
Personal Attributes:
  • Have a deep desire to work in the start up industry
  • Sociable and friendly
  • Confident and pleasant
  • Very tech savvy and knowledgeable of current trends
  • Loves a challenge
Work Environment:
  • Work in the office
  • Visit prospective client sites
  • Will be required to write proposals and reports
  • Might be required to work overtime, on weekends and travel if necessary
  • Should reside in Abuja.
Job Title: Finance Officer

Location:
Nigeria

About the Role
  • The Finance Officer is responsible for maintaining the financial and accounting function. He or she will be tasked with preparing financial statements, maintaining cash controls, preparing the payroll and managing the company’s expenses.
Key Responsibilities
  • Posting journal entries and updating financial statements
  • Maintaining accounts receivables and accounts payables
  • Petty cash management
  • Daily reconciliation of all company transactions
  • Responsible for bank statement reconciliation
  • Manage specialized information, reports, clients billing and creating invoices, tracking of projects etc
  • Daily deposit of all cash/cheque transactions at the bank
  • Filing of all relevant company documents
  • Work on other tasks as assigned by team lead
Requirements
Educational Qualification:
  • B.Sc/HND in Accounting or other related discipline.
Experience:
  • 1-2 years experience in a similar role
Skills and Abilities:
  • Have good communication skills
  • Be able to gain people's confidence and put them at ease
  • Be persuasive, persistent and patient
  • Be able to cope with pressure
  • Be flexible and adaptable
  • Have a mature personality
  • Have good organisational and administrative skills
  • Have the ability to prioritise
  • Have good IT skills
  • Be able to work to deadlines
Personal Attributes:
  • Must have a high degree of integrity and accountability
  • Ability to work well with others
  • Reserved and introspective
  • Have a deep desire to work in the start up industry
  • Technology industry awareness
  • Highly organized and detailed
  • Passion for people
Work Environment
  • Work in the office
  • Work with computers
  • Will be required to write reports
  • Would be required to handle cash
Reporting Relationships:
  • Will report to the Finance Lead.

How to Apply
Interested and qualified candidates should send their CV's to: team@lifebank.ng Using the preferred job title as the subject of the email.

Application Deadline Date
Not Specified.

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