Wednesday, 24 October 2018

IT Systems Engineer at Fenix International

Fenix International is a next-generation energy company. Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers.IT Systems Engineer at Fenix International

To date, Fenix has sold over 300,000 ReadyPay Power systems in Uganda and Zambia, bringing clean, reliable power for lights, phones, radios, TV and much more to over one million people. In 2017, Fenix announced that it was joining forces with ENGIE, one of the world's largest energy companies and a leader in the move to renewable, decentralised and digital energy. ENGIE will make significant commercial investments in Fenix to accelerate the path to our mission. Fenix will operate as a distinct and autonomous company within the ENGIE group in order to retain our unrelenting focus on innovation, smart iterative design, strong team culture and exceptional customer experience. Together, Fenix and ENGIE plan to bring life-changing energy and financial services to tens of millions of off-grid customers and to make universal access to modern energy a reality across Africa.

Job Title: IT Systems Engineer

Location: Lagos

Job Description

Fenix is looking for an experienced, highly motivated and disciplined technical support staff to join our team for our Network infrastructure and call center communications platform.

Key responsibilities will include improving the reliability, performance and availability of the existing systems (Network and call center) in a scalable and flexible manner, integrate and facilitate optimal network solutions using best practices and build effective solutions for our call centre demands.

The IT systems engineer will initially report directly to the Head of Customer Experience.

Key Responsibilities

  • Ensure the installation and maintenance of internal network infrastructure
  • Improve reliability and performance of existing network and call center systems in a scalable and flexible manner
  • Integrate and facilitate optimal network solutions using best practices
  • Build effective solutions for our call centre demands
  • Initiate and manage relationships with external stakeholders/vendors
  • Purchase of computer systems and other IT related equipment for staff onboarding
  • Maintenance of stock of computers and other IT related equipment belonging to Fenix
  • Adhoc and support assignments to ensure optimal up-time for internal stakeholders
Required Skills & Experience
  • Linux system administration experience
  • Strong system, network debugging and troubleshooting skills.
  • Experience working with VoIP, SIP, TDM, and related technologies
  • Experience with Asterisk, Kamailio etc
  • Custom Asterisk application development experience.
  • Ability to transpose service or feature descriptions into technical requirements
  • Experience setting up an internal network in an organisation of more than 50 people
  • Experience designing and developing call centre solutions
  • Experience customising existing call centre solutions
  • Ability to rapidly build and test new services and features.
  • Excellent written and verbal communication skills in English
Highly Desired Skills
  • Working knowledge of IP networking and configuration
  • Good people skills
How to apply
Interested candidates should;
Click here to apply

Application Deadline Date
Not stated

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